Refund and Returns Policy

General Policy

At xylemshop we are committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the terms set out below.

Eligibility for Returns

Time Frame

Returns must be initiated within 30 calendar days of the delivery date. Requests submitted after this period will not be eligible for a refund or exchange.

Condition of Returned Items

To be accepted, returned products must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components may be refused.

Return Process

Initiating a Return

Contact our Customer Support team at [email protected] or call +1 (310) 992-5640to request a Return Merchandise Authorization (RMA). Provide your order number, the item(s) you wish to return, and the reason for the return.

Shipping the Return

Once an RMA is issued, you must ship the item(s) to the address provided by our support team. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method and retaining proof of shipment.

Refunds

Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the returned product, less any applicable shipping charges, unless the return is a result of our error.

Exchanges

If you prefer an exchange for a different size, color, or a replacement item, please indicate this when you request the RMA. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

Non‑Refundable Items

• Gift cards, downloadable software, and digital products.
• Personalized or custom‑made items.
• Sale or clearance merchandise marked as final sale.

User Responsibilities

Customers are responsible for providing accurate contact and shipping information, complying with the return timeline, and ensuring that returned items are packaged securely to prevent damage during transit. Failure to meet these responsibilities may result in a denied return or additional charges.

Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (310) 992-5640
Address: 4982 South 21st Avenue, Los Angeles, California 90089, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of California, United States. xylemshop reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.